FAQ - Frequently Asked Questions
Based on the latest Terms & Conditions.
1. REGISTRATION & BOOKING POLICY
Can I book a transfer via phone or email?
No. According to our T&C, all bookings must be initiated through our website's booking form to ensure data accuracy and system verification.
Can I book a transfer for a friend or as a travel agent?
No. We only accept direct registrations from the actual passenger with ppersonal details. The provided email and mobile number must belong to the traveler for direct driver contact. Bookings from agents, brokers, friends, family members, in short, on behalf of another person are strictly prohibited and will be cancelled immediately without explanation.
Why is phone number verification mandatory?
This is a security and operational requirement. The driver uses this verified number to coordinate your pickup. Without a valid, reachable number, the service cannot be fulfilled.
How do I know my booking is confirmed?
Your booking goes through a multi-step verification process. Your transfer is only officially "Registered and Scheduled" once you receive the final "DONE" email.
What are the steps to booking?
The process is as follows:
1. Phone Verification: After submitting your request, you will receive an automated email with instructions to validate your phone number.
2. Data Processing: Once verified, our system processes your data and sends you a Registration Email containing your unique ID, booking details, and rules.
3. Customer Approval: You must review all details in the Registration Email and reply to that email with your approval to finalize the request.
4. Final Confirmation: After your approval, the system sends a final "DONE" email. Your booking is not finalized until this email arrives!
Note: If you don't see these emails, please check your SPAM/Junk folder.
What if I provided an incorrect email address?
Our system relies on the email address you provide. If it is incorrect, you will not receive the registration details, and the booking may be invalid.
2. ARRIVAL & MEETING PROCESS
Will the driver wait for me with a name board?
No. We do not use name signs. The meeting is coordinated solely via direct communication (WhatsApp/SMS) to your verified mobile number. The most important airport pickup conditions determined in the Terms & Conditions.
How will I meet the driver and where is the pickup location at the airport?
The driver monitor your flight. After your plane landed, our driver will contact you via SMS or WHATSAPP text message - on your given mobile phone number - and he will discuss with you the meeting and pick-up location. (English language only!)
Please switch on your phone after the flight landed immediately! Please check in advance that there is an international call permission and Internet access (roaming call and data) for your given phone number! There is free WiFi at the airport.
The pick-up location is usually in front of the exit, at one of the numbered columns, or in the parking lot in front of the exit. The driver will give you the exact current pick-up location. (Parking in front of the exit is prohibited, which is why airport pick-up works this way.)
When will the driver contact me?
The driver will reach out once your aircraft has landed and you are ready to move towards the exit to coordinate the precise meeting spot.
What if I don't have internet or roaming service?
It is the passenger's responsibility to be reachable. You must use the airport's free Wi-Fi to communicate via WhatsApp/Email if your roaming is inactive.
How long is the free waiting time at the airport?
We provide 60 minutes of free waiting time starting from the actual landing time of your flight. The journey time, waiting time and cost determined in the Terms & Conditions.
What happens if I am delayed at luggage claim or passport control?
If you are delayed beyond the 60-minute free period, you must notify your driver. Excessive delays without notification may result in a "No-Show" status.
What is the "No-Show" policy?
A "No-Show" occurs if the passenger is unreachable or fails to appear within the waiting period. In such cases, the service is considered fulfilled, and no refund is applicable.
3. PAYMENT & CURRENCY RIGIDITY
Can I change my payment method (e.g., from Cash to Card) upon arrival?
No. The payment method selected during booking is final. Our system assigns vehicles with POS terminals only when "Bank Card" is pre-selected.
Can I pay in a currency other than the one I selected during booking?
No. You must pay in the exact currency (HUF, EUR, GBP, or USD) you chose during registration. Drivers cannot accept alternative currencies.
Is the price per person or per vehicle?
Prices are per vehicle, covering the group up to the maximum capacity of the chosen category.
Are there extra fees for late-night transfers?
No. Our rates are fixed and valid 24/7, including holidays and night shifts.
When is prepayment required?
For high-value transfers or special routes, we may require a deposit or full prepayment via a secure online link. We will indicate this in the registration email if necessary. Transfer rates and payment determined in the Terms & Conditions.
4. INVOICING RULES
How can I get a company VAT invoice?
You must provide all valid company details (Name, Address, Tax ID) in the "Comments" field during the booking process.
Can the driver give me the invoice in the car?
Yes, if you provided the details in advance, the driver will hand over the printed invoice upon payment.
I forgot to ask for an invoice during booking. Can I get one later?
No. We do not issue retrospective invoices. All billing requests must be handled during the registration phase.
5. LUGGAGE & CAPACITY RESTRICTIONS
I am traveling with a baby stroller. What should I book?
For transfers involving a baby stroller, you must book a vehicle for a minimum of 5 persons (Minivan) to ensure sufficient trunk space. Please indicate in the comment field.
What about oversized items like bicycles or skis?
Oversized luggage requires a minimum 5-person vehicle (Minivan). Standard sedans cannot accommodate these items. Please indicate in the comment field.
How many bags can a standard car (1-4 pax) take?
A standard car fits roughly 3 large suitcases. If you have more, you must upgrade to a larger vehicle. The luggage amounts and dimensions determined in the Terms & Conditions.
Do infants and children count as passengers?
Yes. Every person, regardless of age, counts as one passenger due to safety and seating regulations. If you need a babyseat or booter, please indicate in the comment field.
6. CHANGES & CANCELLATIONS
How can I cancel my booking?
Cancellations must be sent in writing via email. Cancellations are free up to 24 hours before the pickup. Cancellation or modification rules determined in the Terms & Conditions.
Can I change the pickup time?
Yes, modifications can be requested 24 hours in advance. Last-minute changes are subject to availability.
What if my flight number changes?
You must inform us immediately. Since we monitor flights, providing the correct flight number is essential for a successful pickup.
7. BOOKING SCOPE & LIMITATIONS
What does a single booking include?
Each registrations/reservations and transfers are strictly valid for 1 transfer, 1 flight number, 1 pick-up point and 1 destination, for the number of people in the reservation, for the route (one way or round trip) in the reservation. Our service is designed for a direct point-to-point transfer based on the details provided during registration.
Can we wait for other passengers arriving on a different flight?
No. Waiting for passengers from other flights is not possible. Our system tracks the flight number specified in the booking. If you wish to travel together with someone arriving on another flight, you must coordinate outside our service and book a single pickup for the latest arrival, but please note we do not take responsibility for delays caused by "grouping" different flights. In such cases, separate booking and transfer are recommended because the "another/additional" flight delay can cause major complications and incur a large surcharge.
8. GENERAL SERVICE TERMS
Where is the meeting point for train stations?
The driver will contact you via phone to coordinate the most convenient and legal meeting point at Keleti, Nyugati, or Déli stations. The driver usually waits at the front of the platform of the arriving train with a your name on a board/sheet in his hand.
Are pets allowed?
Only small pets in a travel carrier are allowed. This must be mentioned in the comments field during booking.
Is smoking, drinking or eating allowed in the car?
No. All our vehicles are strictly non-smoking. Eating and alcohol drinking is not permitted to maintain cleanliness.
What if I leave something in the vehicle?
Your luggage and belongings are your sole responsibility! Contact us immediately. If found, returning the item will incur a delivery fee based on distance.
Do you provide child seats?
Yes, seats and boosters are provided if requested in the comment field (please state the child's age and height).
Is there a 5% discount for round trips?
Yes, the system automatically applies a 5% discount to the return journey if booked together (round trip) for Budapest city routes.
Can I request a stop (e.g., for groceries or keys)?
Short stops (max 5-10 mins) can be arranged for a surcharge, but they must be pre-approved during booking.
What happens in case of extreme traffic or force majeure?
We do our best to be on time, but we cannot be held responsible for delays caused by accidents, road closures, or extreme weather.
Do you provide international transfers?
Yes, we serve destinations like Vienna, Bratislava, and Prague from Budapest.
Can I choose a specific car brand?
We guarantee the vehicle category, but not a specific model or brand.
What is the waiting time for a hotel pickup?
The driver waits 10 minutes for free at city addresses. After this, a waiting fee may be charged. But after 20 minutes the driver will leave the location and - in case prepaid round trip - the transfer will considered as fulfilled. So, for city pickups, the maximum waiting time is 20 minutes, which is already subject to a surcharge.
Is the service licensed?
Yes, all drivers and vehicles are fully licensed and insured according to Hungarian transportation laws. The cars have normal insurance. If you need additional travel insurance, you must arrange it yourself before your trip.
Airport Transfer Budapest service is a PRIVATE airport transfer company based and developed in Budapest.
We are specialized in meet and greet and door-to-door transfer services from Budapest Airport, Budapest Cruise Port, Budapest train stations to Budapest City Centre (hotels and private address), and to any other destination of your choice.
We guarantee our prices are the most competitive on the market, especially compared to the quality of the transportation service.
The transportation prices are fixed and all taxes are included. The cars are all clean, comfortable and in excellent conditions.
The service is private, punctual and reliable. Our professional drivers will help make your journey from and to the airport a pleasant experience.
Our drivers will monitor your flight for delays. If your flight is delayed your reservation will be automatically updated
and the driver will arrive at the meeting point at the actual arrival time of your flight.