Terms of transfer for using Airport Transfer Budapest:

Budapest Airport Transfer is operated by ATB.
- hereinafter referred to as Service provider.

Main services:

ONLY PRIVATE TRANSFERS (No sharing.) - MEET AND GREET - DOOR TO DOOR - FIXED PRICES / NO ADDITIONAL CHARGES - BUDAPEST, COUNTRYSIDE OR NEIGHBOUR COUNTRY ROUTES - FREE BABY SEAT SERVICE

1. The aim of the airport transport service:

Transferring passengers from and to Budapest airports (and other places) on public roads
between the given destinations according to the prices defined in the price calculation table of transfer rates.
In addition, the transaction of other transfers not related to airports.

2. Operating hours

The transfer service is available throughout the whole year, 24 hours a day, in line with the departure and arrival times in the actual Ferihegy timetables.
Our online customer service may be contacted every day between 8 am and 10 pm.

3. Placing an order, method of concluding a contract

In case of passenger transports to and from Ferihegy airport (and other places), a contract is concluded when the Passenger orders the service in writing in line with the Terms of transfer (online, or in e-mail) at least 24 hours prior to the time of pick-up, and the Service provider confirms/register the order.

Orders may be placed in the following ways:
- On our website, by filling in our online order form ( http://www.airporttransferbudapest.com ) - airport transfer

- In e-mail with our WebMail Form, by detailing the requirements of your transport

In case of orders placed at shorter notice, the Service provider can only fulfill them, if it has enough capacity and can therefore confirm the order.

Orders are confirmed in e-mail during customer service hours, and within 24 hours of receipt. Should the customer not receive a confirmation of the order in e-mail or SMS by 6 pm on the day preceding the date of transfer, please write an email with our WebMail Form .
For placing an order, the following details are needed: Headcount, Transfer route, ONEWAY or with RETURN (roundtrip) transfer (fill the checkbox), Transfer target or destination (hotel or address), Airline, Flight number, Exact time of arrive pickup, Exact time of departure pickup (if return), Address of return pick-up (if return), Passenger name, Mobil phone number, E-mail address of the customer, And any other special requirements in the Comments field, such as: baby carriage, bicycles, dog, etc.

Return transfer pick up time: As a guide, we recommend the return transfer pickup time is 3 hours before your flight departure. Please note, this detail is NOT your flight departure time! Please calculate with the transfer time and the airport check-in time!

In case the Passenger(s) would like to take more bags than the hand luggage and two pieces of normal luggage (max. 20 kgs/person), please signal this to the Service provider latest by the last day preceding the date of transfer.

4. Cancellation or modification of the transfer contract by the Passenger

24 hours prior to the start of transfer, the order may be cancelled or modified free of charge. Should the cancellation or modification take place at a later point, the Customer is obliged to pay 50% of the transfer fee.
In case of return transfers, when the time of the returning transfer changes, the passenger is obliged to notify the Service provider of the change 24 hours by email with our WebMail Form prior to the time of return. In case the passenger fails to notify the Service provider in time, the passenger shall note that the Service provider may only fulfill the transportation at a time different from the desired time, if this is not possible the passenger can not claim any refund.

With the confirmation agreement you state that you don't have transfer reservation with same details with an other transfer company at same time. In case at the airport arrival hall trouble appears by a 3rd party, the compensation you have to pay is 50% of your booked and confirmed transfer price.

5. Transfer rates and payment

The prevailing transfer rates can be found on the Service providers website, where also further information can be obtained about it, and the exact fee is detailed by the Service provider in writing in the confirmation of the order.

All prices calculated with route and with the selected passengers headcount. All bookings/transfers are PRIVATE with separated vehicle(s)! The transfer price total is valid for all selected persons (NOT per person!). The passengers headcount determines the number of cars. The transfer price is the total payable fee.

You can pay in the selected currency directly to the Driver.

If you booked a roundtrip transfer (with return), you must pay the full transfer fee in one amount when you arrive. (In this way can we provide the 10% discount.) The return route is without payment.

If the transfer price total higher than 100 EUR, we ask an advance. The advance rate is 30% of the total amount. The advance is payable by credit card. At arrival the part of the remaining payable by cash to the driver.

6. Free Services, Luggages

Luggages calculated in the transfer price:
Suitcase: Weight: max.20kg | Dimensions: 90x60x40cm | Amount: 1 piece/person
Carry-on baggage: Weight: max.10kg | Dimensions: 55x45x25cm | Amount: 1 piece/person

Additional luggage fees:
+Suitcase: 5EUR/piece | +Carry-on baggage: 3EUR/piece

7. Journey time, waiting

The Service provider will do its best to transfer the Passenger to the desired destination in safety and on time.
When confirming the booking, the Service provider calculates the time needed for the journey and confirms the order and the time of pick-up accordingly. Passengers may count with a difference of +/- 15 minutes in Budapest transfers, and +/- 30 minutes in countryside transfers.

Service provider is not accountable for any delays caused by circumstances beyond its control (e.g.: closing and construction of roads, accidents, other unforeseeable obstacles), however will commit everything to avoid these.
We are always waiting for our Passengers on the arrival side of the airport, at the places reserved for this specific purpose, and as far as possible, with holding up a board with the names of the Passengers on it.

At the return transfer pick up, the witing time is free until 5 minutes. After free 5 minutes every started 30 minutes waiting cost is 3000 HUF. Please be punctual at the return pick up!

8. Responsibilities of the Service provider

Should any damages occur during providing the service, our company takes full responsibility and offers compensation if the resulting damages provably come from the fault of our company.
The Service Provider is obliged to pay compensation (up to the amount of the prepaid service fee) in case of any damages caused by return pick-up delays and false pick-ups resulting from the Service providers fault. Service provider cannot be made responsible of any fault on the arrival (eg. failed meeting). Service provider cannot be made responsible however, if the Passenger gives incorrect or false pick-up details (date, time, address) or contact details (phone number, email) when placing the order.
In case of technical problems for which the Service provider cannot be blamed, Service provider is obliged to arrange the further safe transport of the passenger(s) to the desired destination at the Service providers own cost.
Any complaints with regards to luggage should be signaled by the Passenger to the driver on the spot.

8. Responsibilities of the Passenger(s)

Passenger is directly responsible for any damages caused during the journey to a third person or to the car.
When using our transportation services, Passenger obliges himself/herself to use it only when his/her health state permits it, does not suffer from contagious illnesses that could endanger the other passengers, and is not under the influence of alcohol or drugs.
Should any of the above occur, the Passenger could be excluded from the transfer.
No objects can be transported in the cars that endanger the soundness of the other passengers or that endanger, damage, or soil the car. Furthermore, the transportation of dangerous, corrosive, toxic, and flammable materials, as well as weapons, cutting or stinging tools is also prohibited.
Passengers may use the transfer service at their own risk.

The customer accepts and acknowledges the terms of transfer when placing an order.
When the customer orders the service for more passengers, he/she places the order in the other passengers name, therefore concludes the contract in their name as well.

Thank you for choosing our services.

Budapest, 2011.

All rights reserved, ATB.